Troubleshooting your Ambient Orb

Please follow the steps here and click on the text at the point where you reached your question: I have some questions before I buy the Ambient Stock Orb.   If I buy this, will it work in my ZIP code?   If it won't work in my location, will it work if I enroll in the "Premium Service"?   If I buy this, will it show me anything other than the Dow Jones Industrial Average?   If I buy this, will it work outside of the United States? I have some questions about the Orb's behavior.   I plugged it in. What should I expect it to do?   What does the yellow button on the bottom do?   It used to work fine here, and now it doesn't!   I want to show off the rainbow effect—can I make it just color-cycle? If I buy this, will it work in my ZIP code?      Well, you can check areas down to street level by going over to our Coverage Map. Simply enter in either your ZIP code or your full street address and click "Check Your Coverage." Areas highlighted in purple are very likely to get signal; areas without highlighting do not get signal. Back   If it won't work in my location, will it work if I enroll in the "Premium Service"?      Nope! Upgrading to Premium will only allow you to customize it; it can't improve your Orb's ability to receive signal. Back   If I buy this, will it show me anything other than the Dow Jones Industrial Average?      Yes! There are a number of other free channels that your Orb can display: The NASDAQ, the Russell 500, the S&P 500, and a limited number of urban weather forecasts (but if you're looking for weather forecasts, you night want to check out our Weather Beacon or our Forecaster). Additionally, the Premium Channel allows you to customize your Orb in more or less any way you like—it can read just about any XML feed you concoct! See our Developer Page for further details. Back   If I buy this, will it work outside of the United States?      Nope! Sorry, at present we only send data to towers within the United States. Back   I plugged it in. What should I expect it to do?      Here's what will happen, and why: The Orb will flash pink/red or white/red—this means the Orb is listening but hasn't heard a signal yet. The Orb color-cycles—this means the Orb has heard traffic on our frequency, but has not yet received an update from Ambient Devices. The Orb will settle on a color—this means the Orb has received an update and is now listening to the Dow (or whatever channel you've set it to display). Back   What does the yellow button on the bottom do?      That's the brightness control. If your Orb is keeping you up at night or needs to be brighter, click this button to toggle through the three modes: Night-light, Regular, and SuperBright. Back   It used to work fine here, and now it doesn't!      If you haven't moved your Orb but it suddenly stops receiving updates, one of two things could be happening: Your device's signal receiver has conked out A transmitter in your area is down      There's not much we can do on our end to tell which one of these two things has happened, but you can help! Would you please take the device with you on your next trip into town? You can make sure you're travelling to an area with good signal by checking our map.      By traveling to another area and watching to see if your device picks up a signal (it may take up to 40 minutes), we'll be able to tell if the receiver is bad, or if it's the transmitter. If your device begins working again in the new location, it's possible that the transmitter that serves your old location is out of order. In that case, please reply to this email with your street address, your device's serial number, and the date you noticed signal had degraded. We'll write our wireless provider and ask them to have a look. If you've travelled to an area that should have good signal and waited an hour with no data appearing, your device's receiver may be at cause—you should contact your retailer to arrange for a replacement unit if it is still under warranty. Back   I want to show off the rainbow effect—can I make it just color-cycle?      Sure! Just unplug your Orb and then plug it in again while pressing the yellow button. To return your Orb to normal functinoality, unplug it and plug it back in again. Back   While almost all questions are answered in the above pages, if you still have a question you're always welcome to call or write our Tech Support team: Anytime: Write to us at support at ambientdevices.com Business hours, EST: Call us at 1-866-311-1999 When contacting us for technical support, please include the following information: Device serial number printed on the base of your Ambient Device. Zipcode where your Ambient device is currently located. What your Ambient device is doing (or not doing). We generally provide an email response within 24 hours.