For Customers

Need help with your brookstone device?

If you own a device that was purchased at Brookstone, please email Brookstone Customer Support: This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1-866-595-5907 to speak to a Brookstone Customer Service Representative.

Need help with your ambient device? 

If you own an Ambient branded device and would like to send us an email, please be sure to include your street address and device serial number — we need these before we can start debugging. The serial number can be found on the back of the device or on the inside cover over the battery door. The format xxx-xx-xxxx-xxx for all devices other than the Orb and Beacon which have a 9 digit code on the bottom.

Email support  

Send us an email (support at ambientdevices dot com) for assistance with your Ambient Device and we'll get back to you in two business days or less.